Privacy Policy
Last updated: July 1, 2026 · Español
Global Roots Tours LLC d/b/a Global Roots Services ("we," "us"), a Service-Disabled Veteran-Owned Small Business, respects your privacy. We collect only what we need to respond to inquiries and conduct business. This explains what we collect and how we use it.
Information we collect
Information you provide — when you contact us, request a quote, or inquire about teaming, courier, or AI receptionist services, we receive details such as your name, organization, email, phone, and any message or documents you send.
Collected automatically — we use Google Analytics and Microsoft Clarity to understand how visitors use the site (pages viewed, general location, device type, and — with Clarity — session replays showing how pages are used). This is used to improve the site and is not used to personally identify you.
Website chat ("Sergeant") — messages you type into our website chat widget are processed by our automation platform (n8n) and an AI provider (Anthropic) in order to answer your question. Please don't share sensitive personal information in the chat.
Hosting & forms — this website is hosted by Netlify, which also processes contact-form submissions on our behalf.
How we use it
- To respond to inquiries and provide quotes, proposals, and services.
- To communicate about engagements, teaming opportunities, and contract requirements.
- To operate and improve our website.
AI Receptionist service — call data
When a business uses our AI Receptionist, we process information on behalf of that business — the business is the controller of its customers' data, and we act as its service provider. Specifically:
- Calls are answered and processed by AI voice technology, and may be recorded and transcribed in order to capture the caller's name, phone number, and reason for calling, and to book appointments.
- What we collect from callers: name, phone number, the details they provide, and a recording and/or transcript of the call.
- How it is used: solely to capture the lead and deliver it to the business by text and email, and to operate and support the service. We do not use callers' data for any other purpose, and we do not sell it.
- Sub-processors: we use trusted third-party providers to deliver the service — including our AI voice and telephony platform, AI language and voice providers, and SMS/email delivery and workflow tools. They process call data only to operate the service. A current list of sub-processors is available to clients and their auditors on request.
- Ownership: a business's customer data belongs to that business. It may request export or deletion at any time.
- Retention: recordings, transcripts, and lead records are kept only as long as needed to provide the service and for the client's records, and are deleted on request or at account closure.
- Notice & consent: a business using the service is responsible for any caller notice or consent its jurisdiction requires for AI handling or call recording; we provide the information needed to support that.
A separate written Data Handling Statement is available for businesses and their auditors on request.
Sharing
We share your information only as needed to do business — for example with teaming partners or subcontractors directly involved in a request you've made, and with the service providers named above (Google Analytics, Microsoft Clarity, Netlify, and the automation and AI providers behind our website chat — n8n and Anthropic). We do not sell your information. We may disclose information when required by law or to meet government contracting obligations.
Data security & retention
We take reasonable measures to protect your information and retain it only as long as needed for business and recordkeeping purposes.
Your choices
You may request access to, correction of, or deletion of your personal information, or ask us to stop contacting you, at any time by emailing us.
Contact
Questions about this policy? Email jesse@globalrootsservices.com. We may update this policy; the date above reflects any changes.